Mushroom Prints Return Policy - Refunds, Replacements, and Contact Information

Our refund and return policy is outlined below.

Refunds can only be issued starting 24 hours after your order has been placed. This allows us to process your order and ensure it’s accurately fulfilled.

If you’re experiencing any issues with your order, please don’t hesitate to contact us. We’re committed to providing excellent customer service and will do everything we can to address your concerns and find a satisfactory resolution.

Our spore guarantee

Our spores are guaranteed 100% viable, and contamination free for 30 days.

As per our return policy, we will replace any spores that are not viable free of charge. (In some cases me may request additional postage if special postage is needed.)

Orders placed with bitcoin will not be issued refunds after the order has shipped. Unless under certain circumstances. Send us an email and we will try and make it right.

Customs Laws

Please be aware that due to varying customs regulations in some countries, there is a possibility that your order may be delayed or not pass through customs inspection. While we successfully deliver approximately 90% of our orders without issue, there remains a chance that your order may not reach you.

In the unlikely event that your order is held or returned by customs, we will gladly reship your order to you free of charge. Our experience shows that reshipped orders are typically successful in reaching their destination. However, if, despite our best efforts, the reshipment also fails to clear customs, we regret that we will be unable to offer a refund at that point. We appreciate your understanding of these circumstances, which are beyond our direct control.

Please check your countries customs laws before ordering.

This Return Policy is also in effect for US orders containing spore prints as these orders may ship from Canada.